Most items ship UPS, FedEx or USPS ground for Free. Larger Items ship via LTL carrier and may require addition cost. With in 1-2 business days of your order, you will receive an email with tracking information. The only exception is Our acrylic products that are currently at a 2 week lead time. Custom aquariums, stands etc.. that all have different lead times depending on the nature and scale of the project.
-Damaged in Shipping
If your item was damaged in the shipping process, we are happy to replace it at no additional charge as long as you have done the following-
Prior to signing for your package, you must open and inspect the package immediately and photo document all damage and packaging. DO NOT SIGN FOR DAMAGED ITEMS!! All photo evidence must be sent to us within 24 hours of the packages arrival or we will be unable to process the claim through UPS, FedEX or the freight company on your behalf.